Terms & Conditions

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Ali Valentine. Any use of this website or its contents, including copying or storing it, in whole or part, other than for your own personal, non-commercial use is prohibited.

Placing your order / Payment

All prices are inclusive of VAT and exclusive of delivery charges. All products under the value of £100 are charged at £3.95 postage and packaging. Products over the value of £100 will be posted for free.

Your orders are placed on-line through Paypal. Please ensure you are a Paypal account holder so to avoid disappointment or alternatively contact us directly on av@alivalentine.co.uk with your order for payment via electronic transfer.

Payment will be debited and cleared from your account prior to goods being despatched.

An email confirming your payment is received, also stating your order number, will be issued; with goods despatched immediately after.

We retain the legal ownership of all goods until full payment has been made by you and received by us, and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you.

Please note: If your Le Chameau purchase of footwear is not suitable (e.g wrong size) and you require an exchange, you will be invoiced £13 (per pair) via Paypal for the postage and packaging; issuing you the replacement pair(s).

Payment can be made by any of the following methods; Paypal or electronic transfer.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT at the current rate and delivery charges as set out. While the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur.

Private policy

When you register with us you will be added to our database which will keep you informed of any offers, special events, product launches, sales and promotions. If you wish to un-register, send us an email av@alivalentine.co.uk and we will dispose of your contact details immediately.

We will not share your details with any third party.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (with the exception of personalised items). Personalised items can only be returned or exchanged if faulty. For further details of how to return goods please see our returns policy and procedure.

If you wish to cancel your order before despatch, please contact us. Either email av@alivalentine.co.uk or telephone 07971 332 539.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt (within 24 hours) that there is a problem. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Legally binding contract

Please remember that when we accept your order for goods via Paypal, telephone or email, there will be a legally binding contract.